Better together: Joint support for WACHTEL Remote and WIESHEU Wnet

We are now pooling our expertise in the area of service and after-sales: since July 1, 2025, responsibility for technical support for the WACHTEL-Remote and WIESHEU-Wnet digital solutions has been centralized within the Wnet team.
 

Focus on networked solutions – bundled expertise for the best support
The demands placed on modern, networked baking technology are increasing – as are our customers' expectations. In recent months, we have therefore not only increased our staff, but also specifically expanded our expertise in the areas of digitalization, remote maintenance, and networked oven operation. The aim is to leverage synergies between the two brands and provide competent, fast, and comprehensive support for all digital solutions in the field of in-store baking and production.

What does this mean in concrete terms?
From now on, customers of both brands will benefit from uniform communication channels:

For inquiries regarding WIESHEU-Wnet, please contactwnet-s@wiesheu.de.
For WACHTEL-Remote, please contactwnet-s@wachtel.de.

In addition, a central support hotline has been set up: 0800-9437438.
– available for all questions relating to oven networking, across all brands, both internally and externally.

This step underscores our commitment to providing customers with service and support from a single source—efficiently, competently, and with a practical approach. This creates added value beyond the product itself: through stable baking processes, optimized workflows, and targeted error diagnostics in real time.

The Wnet team looks forward to working with you and is always available to assist you with any questions you may have regarding after-sales, digitization, and oven networking.