Comprehensive Customer Support –
before, during, and long after your purchase
With a comprehensive and extensive range of services in the area of commissioning, maintenance, repair, technical and baking consulting, we ensure that your devices operate reliably. For appointment scheduling or for urgent matters, we are available by phone or by email to assist you.
Download Center
Product information, operating instructions, and more.
Spare Part Orders
Quick and easy to the right part
Service Hotline –
Your First Point of Contact
Whether it's a malfunction, spare part order, or appointment scheduling: Our service hotline is the right point of contact. Here we clarify initial questions, coordinate deployments, and ensure quick assistance. The staff at our service centre are available to assist you in German or English.
Hotline Services:
- Coordination of service appointments
- Spare part inquiries and orders
- Initial technical assessment, if possible
- Forwarding to the appropriate specialist team
Internal Service Center – Our Backbone in the Background
Our service center works closely with all areas to centrally manage and efficiently process your concerns. All information comes together here – for short response times and coordinated solutions.
Tasks of the Service Center:
- Deployment planning and resource management
- Documentation and case tracking
- Communication with production and logistics
Service Manager – Overall Overview & Informed Advice
For the planning of multiple installations or maintenance, more complex concerns, contract or order-related questions, one of our service managers is available to develop viable, individual solutions.
Typical Areas of Application:
- Planning of deployments in multiple branches
- Service contracts
- Support for modernization or retrofit projects
Through the cooperation with CoBa AfterSales GmbH and more than 15 other service partners in the DACH region, we ensure comprehensive deployment for our customers.
CoBa AfterSales GmbH stands for focusing on the core competence of service in the field of professional baking and is part of the WIESHEU Group. The establishment of CoBa AfterSales GmbH as an independent service partner of WIESHEU GmbH, which takes over the technicians of the former service partners, secures the nationwide service network.
